Frequently Asked Questions (FAQ)
Our Products
1.
What is a compatible cartridge?
A compatible cartridge is a replacement cartridge that
is manufactured not by the OEM (Original Equipment Manufacturer), but by a
third party. It is built to the same exact specifications as the OEM one.
These cartridges offer the highest standard of quality, reliability, and printing
results. Our products are made with equipment-specific inks and toners as
the OEM name brands. Our compatible products are the smart consumer's alternative
to expensive brand-name ink and toner and with quality you can trust.
2.
I am confused by the terms Compatible,
Remanufactured and Refilled. What's the difference?
A "refilled" cartridge is an empty cartridge
in your printer, filled (by you) with new ink by injection. "Compatible"
cartridges are either manufactured new or are "Remanufactured" using
new and recycled components. Ink and laser cartridges are made new or re-manufactured
depending on existing patent protection and technology.
3.
How good are Sicom's compatible and
remanufactured ink and toner products?
All of our products are factory tested to meet the highest
industry standards. Our ink and toner cartridges are shipped immediately from
the factory, manufactured in an ISO-9001 certified manufacturing plant using
the highest-grade ink. Every cartridge is individually vacuum sealed in its
own bag to preserve freshness and maximize shelf life. All cartridges are
individually boxed and have a "minimum" shelf life of 2 full years!
We never sell used, returned, or refurbished items.
4.
Do you guarantee your products?
Absolutely! Please read about our guarantee.
Ordering
1.
How Do I find a product?
You can use our online shop - eShop using the search page to find any products in store.
To search: Please search by Part No. (OEM Part No. like T028 for one of Epson's ink cartridges) Or, search by Model No. of the printer, fax or copier machine.
Although our web database is continually
updated, if you are still unable to find the item of your choice, please e-mail
at support@sicom.com.au. Our friendly customer
service staff will not only find what you need, but will give you the latest,
best product available, guaranteed.
2.
How do I order?
We accept orders online at our eShop and by fax.
We welcome purchase orders from our corporate, government, and school customers
by sending us an email at sales@sicom.com.au
for
a quote.
3.
What is the shipping cost?
Domestic orders over AUD$100 ship free of charge! All other
orders are sent via your choice of low-cost shipping.
4.
Will you ship internationally?
Yes! We ship to the following countries via DHL Worldwide
Express.
5.
Which credit cards do you accept?
We accept Visa, MasterCard and American Express via our
128bit encrypted-SSL secure server, the most convenient and secure way to
pay on the internet.
6.
How safe is my credit card information?
Your credit card purchase will be processed online via
our SSL Secure Server and an official invoice will be emailed to you. The
order is encrypted before being sent to us. We do not store your credit card
information in our database or send your credit card information via emails
during confirmation, so your personal information couldn't be safer!
7.
If I buy compatible ink and toner products,
will it void the warranty on my machine?
Compatible replacement cartridges and supplies do not void
printer warranties, as established by the Australian Trade Practice Act, Section
47. Under this act, the manufacturer cannot void the warranty on your equipment
simply because you use supplies and products manufactured by a third party
manufacturer. Eg, A car manufacturer
cannot void the warranty of your car if you decide to use other brand of tyres.
After Ordering
1.
When the order is sent online does that
mean that the purchase is complete?
No, after ordering online, you will first receive an email confirming your orders, within 12 hours, we will process it and email you our invoice and confirmation prior to despatch.
2.
Can I cancel my order?
If you need to cancel an order, please email us immediately. Please include your full name and order
number. We ship all orders by noon, Monday through Friday, once shipped
3.
What if I accidentally order the wrong
item?
If you discover an error you made in your order, email us immediately to correct the order. Please note that all orders are shipped by noon, Monday through Friday. Your order cannot be cancelled if it has already been shipped out.
However, we will be happy to exchange the product is returned
in original packaging still intact. We cannot accept any incorrectly ordered
goods that have been opened, or if the packaging is damaged or defaced in
any way. Please ensure that you have a proof of delivery for goods returned
to us.
Returns
1.
How do I return an item?
Please review our Return Policy.
2.
How do I exchange an item?
We recommend "cross shipping" for speed and simplicity.
Simply place a new order for the items you would like and return the original
items for refund. We will refund your original purchase price minus shipping
and handling.
Miscellaneous
1.
How can I become a reseller?
You can become a reseller. We value our resellers seriously.
We work with them closely and support them in anyway we can. Click here to find out more, or you may contact us at info@sicom.com.au
for details.
Contact
1.
How do I contact you?
Sicom Customer Service is available to answer your questions
24 hours a day, seven days a week. Click here to contact us.